AI for customer support
Assistants that answer customer questions and help human agents resolve tickets.
- Commonly used tools
- Agentforce
The best-studied deployment (5,179 agents) found a 14% average gain, concentrated among less experienced staff.
Connected
More tasks: what ai is used for
- AI for software developmentUsing language models and coding agents to write, refactor, test and review code.
- AI for researchUsing AI systems to search, read and synthesise sources into cited answers.
- AI for writing and editingUsing language models to draft, restructure and edit text.
- AI for image generationCreating and editing images from text prompts.
- AI for speech and voiceConverting speech to text, text to speech and cloning voices.
- AI search visibility (AEO / GEO)Making a business understandable and citable by AI answer engines.